Simplifying Payment Processing For Universities
Years of Experience
Clients
of the Top 10 Universities
Supported Payments
What We Do
Honestly, No One Does What We Do
Tech-agnostic, client-centric payment experts.
We’re advocates for simplicity. And universities are anything but. By helping universities reduce complexity and scope, we help Treasury Directors and Finance Executives increase revenue with custom-designed payment processing solutions.
We’re also independent operators partners, working collaboratively across technologies to give you the custom solution you want.
Of course, after navigating hundreds of systems, processors, and accounts, we offer a strong perspective on which payment solutions are the most secure, efficient, and cost-effective.
Arrow Payments is the primary extension of the Treasury, Finance, and IT teams.
Manage Existing Payment Systems
We can jump into your current systems and manage, monitor and optimize your payment processing solutions.
Assess + Audit Current State
We perform Discovery Projects to give you deep insights into your current state and provide recommendations that address complexity and compliance.
Set Up Merchant Accounts
We offer a single point of contact with every merchant account and processor, simplifying processes across the university.
Procure + Install Equipment
We’ll track down, order, and install PCI compliant hardware and devices to address payment processing trends and cardholder demands.
Integrate Payment Systems
We can integrate your systems and give you a custom dashboard so you have complete visibility into transactions and payment systems.
Achieve PCI Compliance
We help you reach your PCI compliance requirements by devising compliant solutions, auditing your systems, training employees, and supporting SAQs and audits.
Deliver Ongoing Service
We never go away (unless you want us to!). We are an extension of your team and are at-the-ready to help you with everything payments.
Arrow Payments has done it all – from discovery, identification of key issues, recommended courses of action; to onboarding a new payment processor and preferred Qualified Security Assessor, and providing long-range customer service.
Our Mission
It’s About More Than Payments
Business is personal.
We believe business is a force for good. We strive every day in every way to improve the lives of our clients — by solving the most stressful challenges — and our team, by providing a place to work and grow.
Life is about so much more than work. It’s about growth. Collaboration. Authentic communication. Listening. And love. We believe love is how we care for our clients, respect one another, and watch over ourselves.
Love Letters
Put Good Vibes Out Into the World
Giving back is in our DNA. That’s why every year we donate on behalf of our clients to organizations that serve those in need.
Find out why giving back is important to our identity and how we make it a part of our everyday.
Thanks so much, Marci (and Deborah and Bryan and Dawn and the whole Arrow team)!! We have felt the exact same way and can’t thank you all enough for bringing the Arrow magic to our campus!
Have a peaceful holiday with your families. Looking forward to see you IN PERSON in the new year!
Leadership
Meet Our Co-Founder, Deborah Jackson
From the paper route to payment processing expert.
Culture is the core of our company. When we care deeply about one another, we not only solve our clients’ problems more efficiently — we make the world a better place to be.
Deborah Jackson sought to create a different kind of company, and that’s exactly what Arrow Payments is today. We provide the expertise to help you leverage the most secure technologies to accelerate financial growth while protecting your reputation.
Careers
Join Our Team In Solving University Payments
“Love where you work [and] be loved where you work.”
Team member Marci captured our ethos 100%. Find out why Arrow Payments is the best kind of place to be — and help solve complex problems at institutions of higher learning.
Thought Leadership
Get Insights From The Higher Ed Payment Experts
Share insights with your peers and discover the latest trends with our thought leadership.
Cultivating Emotional Intelligence in Leadership
We’ve discussed how emotional intelligence (EQ) makes you better at business. We’ve even talked about how EQ and payments are tied together. This article explores why EQ is crucial for leaders to possess. Yes, technical skills and a strategic mindset are valuable...
The Digital Campus Payments Imperative
Higher education institutions are increasingly transitioning to digital campus payments – and with good reason. The move is primarily driven by evolving student preferences, though the need for enhanced security and better efficiency are factors, too. Digital campus...
The Evolution of Student Financial Services Payments
In September 2023, NACUBO released its 2023 Student Financial Services Benchmarking Report. The report, which explores student financial services operations from top to bottom, highlighted several trends in unpaid student account balances, student refunds, and...
University Payment Processing Best Practices
Higher education institutions have a lot to consider when it comes to payment processing best practices. New and emerging payment methods, PCI DSS 4.0 requirements, and increasingly sophisticated fraud threats are just a few pressing issues. While it may seem like a...
Step-By-Step Guide to Tuition Payments Automation
University financial offices face mounting challenges when it comes to payments. Receiving tuition payments is a complicated web that includes various entities: students, parents, private and government-sponsored loans, grants, and financial aid. What’s more,...
Common Higher Education Payment Scams
It’s soon to be a new year, which means new (and tried and true) higher education payment scams will be targeting institutions. The industry has experienced an uptick in fraud over the past several years. In 2021, for example, California received more than 65,000 fake...