NU Seeks a Streamlined Approach for Processing Payments Across Campus
Northwestern University, an elite private institution, needed to transition to a modernized payment system to address specific department needs without interrupting business processes.
Maintaining numerous payment processing systems became an obstacle to customer experience and security. The University needed to streamline payment processing to optimize financial management structures.
After an initial Discovery Project, we created merchant mapping, implemented P2PE and PCI compliant POS devices, optimized reporting and reconciliation, and eliminated security gaps related to cardholder data.
By reducing paperwork and eliminating redundant technologies, Arrow Payments streamlined account management, achieved PCI compliance (and reduced PCI scope), improved speed of payment processing.
Numerous Avenues for Payment Processing
Large universities have multiple avenues for processing payments including the bursars office for processing tuition, dining halls and coffee shops frequented by students and staff, research facilities, alumni associations, performing arts and sports venues frequented by the broader public.
With rapidly evolving payments technologies and systems and a disparate financial management structure, keeping all avenues up-to-date with the most secure, convenient, and cost-effective methods for payment processing is a challenge.
The Solution: Phase One
Discovery Illuminates Institutional Goals and Identifies Needs by Department
In the Discovery phase, our electronic payment experts consulted with Northwestern’s Treasury Office to understand the organizational structure of the institution and its many business units, determine institution-wide goals and needs, and presented a variety of emerging payment technologies.
The Solution: Phase Two
Gained a Modern Payment Processing Solution and PCI Compliance
Arrow Payments facilitated a seamless transition to a scalable, state-of-the-art payment processing solution — coordinating all third-party, internal specialist, and cross-departmental teams.
We identified point-to-point-encryption (P2PE) hardware to meet PCI DSS compliance requirements while ensuring all stakeholders’ needs were met.
Installed PCI compliant POS devices
In addition to ordering the requirec PCI compliant point-of-sale devices, our team installed these across campus and integrated them into payment processing systems.
Gained realtime reporting capabilities
Northwestern received a custom integrated payables dashboard offering real-time visibility into transactions occurring across a multi-campus institution.
Eliminated physical and digital cardholder data
In line with security best practices and PCI DSS compliance standards, we eliminated the storage of cardholder data, reducing PCI scope and risk for the university.
Optimized reconciliation procedures
By integrating payment processing systems across the institution, Northwestern simplified reconciliation procedures, saving time and money.
Sunset legacy technology
An integrated payment processing solution enabled Northwestern to reduce reliance on legacy technology, like fax, in favor of more modern, accessible technologies.
They [did] it all – from discovery, identification of key issues, recommended courses of action; to onboarding a new processor and preferred QSA, and providing long-range customer service.
More Efficient. More Effective. A More Secure Financial Structure.
By moving the institution towards PCI compliance and reducing the administrative burden for Treasury Management, Arrow Payments has helped Northwestern University save time, optimize processes, and improve security.
By providing ongoing support and maintenance, we continue to manage the complex burden of payment processing and PCI compliance for Northwestern University — enabling their team to focus on revenue, growth, and financial management.
WMU Streamlines University Payment Systems
Learn more about how WMU leveraged Arrow Payments to achieve P2PE and PCI compliance objectives in a cost-efficient and timely manner.