WMU Partners with Arrow for a Holistic Approach to Payment Services
Western Michigan University leans on Arrow Payments for expertise and scalable resources to implement point-to-point encryption (P2PE) and identify and install the right P2PE devices or equipment.
To reach PCI compliance and improve payment services for nearly 23,000 students, staff, and its active alumni network, WMU needed to streamline payments and improve overall data security.
A 4-phase project uncovered needs across campus, identified best-fit solutions, designed an implementation plan, and achieved long-term PCI compliance and data tracking wins for the university.
After conducting an efficient implementation plan, WMU gained campuswide efficiencies, PCI compliance, and improved reporting and tracking — and WMU continues to partner with Arrow for ongoing support.
Busy Team Needed Expertise and Resources to Achieve P2PE Goals
Western Michigan University desired to streamline payment services to better support students, staff, and alumni and meet compliance requirements.
Yet officials at the university knew people resources were tied up in other strategic projects and even if they could be freed up, would require timely onboarding and education to successfully implement the plan.
We realized that we did not have the expertise to determine which devices fit best, and we did not have the physical resources to implement them in each department in a timely manner.
A Four-Phase Holistic Approach to Payment Services Solutions
Arrow Payments uses a four-phase holistic approach to illuminate challenges and offer solutions: discovery, solution development, implementation and support.
Launched a holistic assessment
Our team conducted surveys and visited every campus department with payment systems to identify challenges, security needs, and payment requirements.
Identified PCI compliant solutions
We supported weekly check-ins and town hall meetings to discuss PCI compliance, creating an efficient implementation plan and gaining buy-in from all stakeholders.
Procured and installed equipment
Once the right PCI compliant solutions were identified, we ordered and installed the hardware and equipment across campus. We now provide ongoing support.
WMU Achieved PCI Goals and Improved Transaction Tracking
As a comprehensive partner in university payment processing solutions and PCI compliance, Arrow Payments helped WMU not only achieve the short-term goals of the project, but also move towards more streamlined processes overall.
Achieved PCI Compliance
By installing P2PE devices across campus and implementing an effective PCI compliant solution, WMU maintains compliance and offers better data security.
Improved donor relations
By removing old equipment and streamlining payment processors, WMU made donations easier, cutting back on lost revenue due to bad experiences or malfunctioning equipment.
Simplified payments for card users
P2PE equipment enables the university to offer more efficient and desirable payment methods for cardholders, offering an increase in overall customer satisfaction.
Optimized reporting and tracking
New efficiencies and process improvements due to upgraded equipment gives WMU improved visibility by consolidating reports with one vendor portal — instead of three.
Their customer service has been above and beyond in following up on issues, many of which I would not consider as part of their responsibilities.
Streamline Payment Services. Give Your Team the Support it Needs.
The world of university payment services is only become more complex. Give your finance team support, increase revenue, and address PCI compliance with Arrow Payments.